Support Specialist – Polish language

Conotoxia Limited is a new groundbreaking name on the European financial market providing complex investment products and services. It is a financial ecosystem powered by Conotoxia Holding, Poland’s most recognized industry brand with a multi-billion USD recent annual turnover and over 10 years of experience.

We know that every professional is obsessed with being at the origins of a huge IT project; be among those who start the expansion and become “king of the world”. However, not each startup is really worth your time. Behind Conotoxia Ltd – 5 years of work under the CySEC license, and the most powerful brand name in Poland.

Right now, we are going to spread our investment and informational services beyond Poland, expand to Europe, and create the Conotoxia Trading Universe. Join us now, at the start, to become a part of a huge success! #ConotoxiaTeam

Main responsibilities:

  • Delivers service and support to customers through live chats, emails and phone callsProvides answers to customers by identifying problems, researching answers and guiding the customer through corrective stepsHandles and resolves customer complaintsProvides information to customers in regards to the Company’s services and productsProvides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals), and overall trading inquiriesMaintain a balance between company policy and customer benefit in decision-making. Handling issues in the best interest of both the customer and  CompanyInform customers about the internal regulations and procedures of the CompanyFollow up on the progress of the response to the customerUpdates Customer recordsEnsuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controlsProvides feedback on the efficiency of the customer service process

Main requirements:

  • English language as native/advanced/intermediate level is a mustComputer literacy with a very good working knowledge of Microsoft Office applicationsFlexible, outgoing, problem-solving skills, excellent communication skillsKnowledge of FX industry and productsAbility to work in shifts on a rotation basis – when needed it is a subject of additional remuneration

What we offer:

  • Young, dynamic, and friendly working environmentRemuneration based on your experience, skills, and performanceBonuses based on the yearly evaluation outcomeAdditional 5% of your gross salary in Pension plan to all employees after the probation perioddevelopment prospects, both through established programs and on-the-job trainingPotential career perspectives within the locations of the GroupProfessional courses including the CySEC certifications15 hours of CPDs covered by the CompanyFresh fruits, vegetables, and events

Join us today! Send your CV to: 

hr@cy.conotoxia.com


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